Warranty Policy
Hardware sold by Acmy System includes official manufacturer warranty. We help you understand coverage and next steps.
Last updated: July 11, 2026 · Acmy System
1. Manufacturer warranty
- Products include brand warranty as specified on the product page (typically 1–3 years for components).
- Warranty terms are set by the manufacturer and honoured through authorised service centres.
- Keep your GST invoice and serial numbers for all warranty claims.
2. Genuine products
We source from authorised distributors so manufacturer warranty is honoured in India. We do not sell grey-market or unauthorised imports. Distribution: Authorised brand distributors.
3. Warranty assistance at our store
Visit us at Vastrapur, Ahmedabad during Mon–Sat, 10:00 AM – 7:00 PM IST for guidance on warranty registration, RMA paperwork, and next steps. We cannot override manufacturer decisions but we help navigate the process.
4. Dead on arrival (DOA)
If a product is dead on arrival, report within 48 hours of delivery with photos and an unboxing video. We will arrange replacement or refund per our Returns Policy.
5. Exclusions
- Physical damage, liquid damage, or improper installation
- Tampered or missing serial numbers
- Normal wear and consumables
