Returns & Refunds Policy

• Returns are accepted within 7 days of delivery for unopened, unused products in original sealed packaging
• Products must include all original accessories, manuals, and invoice
• Opened software, digital products, and customised items are non-returnable
• Products showing physical damage, tampering, or missing serial numbers are not eligible

• CPUs and processors once the seal is broken (pin/contact damage risk)
• Opened thermal paste, consumables, and hygiene-sensitive items
• Products marked as final sale or clearance
• Items damaged due to improper installation or misuse

1. Email [email protected] or contact us via the Contact page with your order number
2. Provide reason for return and photos if the item is defective
3. Our team will confirm eligibility and provide return instructions
4. Ship the product back in original packaging via our authorised pickup or approved courier

• Refunds are initiated within 3–5 business days after we receive and inspect the returned item
• Refunds are credited to the original payment method within 5–7 business days
• Shipping charges are non-refundable unless the return is due to our error or a defective product
• GST invoices will be adjusted or credit notes issued as applicable

If you receive a defective, damaged, or incorrect product, contact us within 48 hours of delivery with photos and, where possible, an unboxing video showing the sealed package and issue.

For high-value components, an unboxing video (continuous recording from sealed box to inspection) helps us process DOA claims faster with manufacturers and couriers.

We will arrange a replacement or full refund including shipping costs at no extra charge when the claim is verified.

Most hardware products include manufacturer warranty (typically 1–3 years depending on the product and brand). Warranty terms are set by the manufacturer and warranty service is provided through authorised brand service centres.

Acmy System will assist you in initiating warranty claims by providing purchase proof and coordinating with the brand where possible.

Nothing in this policy affects your statutory rights under the Consumer Protection Act, 2019 and applicable e-commerce rules. For unresolved disputes, you may contact our Grievance Officer or approach the relevant consumer dispute redressal commission.