Privacy Policy

We may collect the following information when you use our platform:

• Account data: name, email address, phone number, password (encrypted)
• Order data: shipping address, billing details, GSTIN (if provided), order history
• Payment data: payment method selection (payment processing is handled by secure third-party gateways)
• Technical data: IP address, browser type, device information, cookies, and usage analytics
• Communications: messages you send via contact forms, email, or customer support

• Process and fulfil orders, including delivery and invoicing
• Create and manage your customer account
• Provide customer support and respond to enquiries
• Send order updates, transactional emails, and service notifications
• Comply with legal obligations under Indian law (including tax and GST requirements)
• Improve our website, products, and user experience
• Send marketing communications only where you have opted in (you may unsubscribe anytime)

We process personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000, IT Rules 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act), as applicable.

By using our services, you consent to the collection and use of information as described in this policy. For certain processing activities, we rely on contractual necessity (fulfilling your order), legal obligation, or legitimate business interests.

We do not sell your personal data. We may share information with:

• Logistics and courier partners for order delivery
• Payment gateway providers (e.g. Razorpay) for secure payment processing
• Technology service providers who assist in hosting and analytics
• Government or regulatory authorities when required by law

All third parties are required to handle data securely and only for specified purposes.

We retain personal data only as long as necessary for the purposes outlined above, or as required by law (e.g. tax records for statutory periods). We implement reasonable technical and organisational measures including encryption, access controls, and secure servers to protect your data.

• Access and review the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of data, subject to legal retention requirements
• Withdraw consent for marketing communications
• Lodge a grievance with our Grievance Officer (see Contact page)

We use cookies and similar technologies to maintain sessions, remember cart items, and analyse site traffic. You can control cookies through your browser settings, though disabling them may affect site functionality.

For privacy-related queries, contact our Grievance Officer at [email protected]. We aim to respond within within 48 business hours.